WARRANTY INFO
*****We do not accept returns or issue refunds on any customized and/or custom-made products. There are no refunds on these products due to the fact that we have a warranty and will fix the issue and/or send a replacement(s) if there are issues. Please contact us directly for warranty requests.*****
Installation Services
Bullseye Custom Autos LLC offers on site installation services at a shop rate of $150 per hour. Customers may supply their own parts for installations but please keep in mind that any return visits for diagnosis or replacement of failed components are considered billable hours. Customers that choose to have Bullseye Custom Autos LLC supply their components have a 30 day grace period that covers parts and labor. After 30 days customer is responsible to pay for any shipping and labor associated with a repair at our hourly rate.
Projector Retrofit Craftsmanship Warranty
Each projector conversion we offer features a limited lifetime craftsmanship warranty which covers against any defects directly related to the services performed by Bullseye Custom Autos LLC. This warranty only covers the original purchaser of the conversion only and will not transfer to future owners. After 30 days, the customer is required to pay for return shipping costs related to warranty repair work -- we take care of the warranty related service as well as the return shipping costs back to you.
Examples of a defect could be a projector shroud that has dislodged or projector beam that is not rotationally level to a reasonable degree. Since there are inconsistencies and slight variances within all headlight components & mounting points, we cannot guarantee the projectors to be perfectly aligned during certain conversions. However, the services required to correct the issue are fully covered under our Craftsmanship Warranty.
Condensation Warranty
While we cannot guarantee that condensation will not occur and we take all the precautions possible to make sure it does not occur. Many times we see headlights that have never been opened have traces of condensation. In some cases, this can be a result of not using proper rear headlight caps or even a poor seal from the factory. If condensation occurs within 6 months of the original service date, we ask the customer to ship the lights back to us so we can reseal them. There is a $125 service fee and any related shipping costs will be paid for by the customer. If condensation occurs within 30 days, we will supply a return label, cover the repair, and return the light to the customer in a timely manner. The opening and resealing of any headlight by anyone other than Bullseye Custom Autos LLC is not recommended and will void any part of this warranty. There is no condensation warranty on any headlight that has been previously opened prior to Bullseye Custom Autos LLC completing work on them.
LED Accessory Add-On - Warranty & Disclaimer
Bullseye Custom Autos LLC offers many different types of LED accessories that can be installed inside the headlights during a projector conversion, during a custom paint job, or even as a stand alone option. Heat is the number one enemy of any LED product. OEM LED headlights come prepared with massive cooling fins or electronic fans installed to keep heat to a minimum. Aftermarket products that we supply do not have this type of cooling capacity. Prolonged exposure to heat may cause a LED product such a demon eye, halo, or strip to prematurely fail. While the products we supply are specifically made to be mounted inside headlight assemblies, they are designed to be universal, and some applications may experience more issues than others. Any color changing product carries a much higher risk of failure when compared to a white/amber switchback product. Color changing products such as demon eyes, halos, and strips also rely on a color changing handheld or bluetooth controller. Bluetooth controllers rely on compatibility with constantly changing mobile phones and software updates that can lead to syncing or connectivity issues. If you have any doubt about the use of a color changing product installed inside your headlights; we recommend against installing it. By asking us to supply and install the color changing RGB/RGBW product, you accept the fact that the product will most likely fail at some point in time. In most cases LED driver replacement will remedy the issue of a faulty product that does not produce the proper color for example. LED drivers are mounted outside the headlight assembly which will not require the headlight to be opened again. In worst case scenarios, the demon eye, halo, or strip itself can fail. This would require us to re-open the headlight and replace the defective product. While the product will be covered under the manufacturers warranty, any labor associated to the replacement of LED accessories is considered billable labor time. Again, if in doubt, please do not ask us to install any of these extra options. We’re happy to offer honest feedback on any given product at any time, but overall these LED accessories carry a large risk we want our customers to be aware of.
Custom Painting Warranty
Bullseye Custom Autos LLC painting services are covered under a 1 year warranty in case of any chipping or flaking for the original owner. Due to the sealed environment of a headlight, especially in warmer geographical climates, haze on the inside lenses can form over time which is not covered under warranty. If any portion of the main painted headlight housing is directly in front or under the projector, it is possible the painted surface may become greasy, may bubble, may flakes, may melt, etc. which is also is not covered under warranty. This is due to the projector acting as a magnifying glass which concentrates heat and ultimately begins to melt the plastic housing. In regards to any exterior painted component (grille, emblems, door handles, etc.), the original owner is covered under a 1 year warranty against fading/flaking however, this does not cover rock chips, excessive wear and tear or damage from an exterior object.
Aftermarket Headlight Warranty
Aftermarket headlights are excluded from any type of craftsmanship or condensation warranty. Should the lights need to be serviced, there may be an additional charge for labor due to poor quality and inconsistency issues. We determine the eligibility of warranty claim on a per case basis. If you want our guarantee, please supply original headlight housings.
Permanently Sealed Headlights - Assumption of Risk
Some automotive headlights use a permanent sealant between the front clear lens and the back housing to create a permanent bond. This bond provides superior protection against water and debris from entering. However, when it comes to separating the lens from the back housing it creates certain risks that we would like you to be aware of.
The temperatures and the number of times that the headlights are baked is increased to loosen the permanent sealant. This usually requires several rounds in the oven to separate the lens from the back housing. Once separated, the back housing and front lens housing need to go individually to soften the remainder of the sealant.
Due to the strength of the original bond, along with the increased times and temperatures the lights are heated at, some risks are present:
-Edges of the back housing and front clear lens cover may have additional pry marks
-Mounting tabs may tear
-Amber reflectors may become deformed
-Micro-fractures may occur in the front clear lens cover on low quality lenses due to increased temperatures
-Screws may be used to around the housing to hold the lens cover tight to the back housing of the headlight.
On some headlights we will cut the light open to alleviate these risks. The lights will be sealed up with an automotive grade silicone and as long as they are OEM lights, will still be covered by our 1 year condensation warranty.
By providing Bullseye Custom Autos LLC with permanently sealed headlight housings, you assume all risks stated above.
SHIPPING INFORMATION
Shipping
Our lead times, completion times and order arrival dates are approximate due to many outside factors that may impact the arrival of your order.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and determine the appropriate course of action as quickly as possible.
If a product is damaged due to the shipping carrier's mishandling of the item, we are not liable for the damage charges. With this being said, we will work with the shipping company to determine what will need to be done in order for your satisfaction.
Build/Lead Times
Custom products can take anywhere from 4 to 8 weeks for completion. Our lead/completion times are approximate. Build times vary based on the type and difficulty of the build as well as component/part availability at the time your order is placed. We cannot issue refunds due to long wait times on certain products unless it is within the initial 24 hour cancellation window after you placed the order.
If you have questions about approximate lead times, please contact us by email at sales@bullseyecustomautos.com to get an approximate lead and completion time before placing your order.